Personal Data
Personal data means information relating to an identified or identifiable individual, such as a name, telephone number, email address or property address.
Privacy, transparency and responsible data use
Privacy Policy How We Handle Personal Information.
This policy explains how A.M.H. Scaffolding Services Ltd may collect, use, store and protect personal information when people contact us, request a quotation, become a customer, work with us or use our website.
Clear Information
Responsible Processing
Individual Rights
About This Policy
Clear Information About How Personal Data Is Handled
This policy applies to personal information handled through the A.M.H. website, telephone calls, emails, quotations, contracts, projects, supplier relationships, recruitment enquiries and general business administration.
Business Contacts
The policy may apply to customers, prospective customers, suppliers, contractors, applicants and representatives of organisations that communicate with A.M.H.
Responsible Use
We aim to collect information that is relevant to a defined business purpose and avoid retaining it longer than reasonably necessary.
Who Is Responsible
A.M.H. Scaffolding Services Ltd Is Responsible for Relevant Processing
Where A.M.H. decides why and how personal information is processed for its own business activities, the company acts as the data controller.
Privacy questions, requests and concerns can be directed to the company using the contact information shown here. We may need to confirm identity before responding to certain information-rights requests.
Please clearly identify privacy-related correspondence
Include enough information for us to understand the
enquiry and locate any relevant records.
Information We May Collect
Personal Information Relevant to Enquiries, Projects and Business Operations
The information collected will depend on how you interact with A.M.H. We aim to request only the details reasonably required for the relevant enquiry, service, project, recruitment process or business relationship.
Identity Information
Names, job titles, company names and details identifying the person or organisation communicating with us.
Contact identificationContact Information
Telephone numbers, email addresses, correspondence addresses and preferred methods of communication.
Communication detailsProperty and Site Details
Project addresses, access information, site photographs, measurements and details of the proposed work.
Project assessmentQuotation Information
Requirements, specifications, proposed dates, pricing, scope, acceptance status and related correspondence.
Commercial recordsFinancial Information
Invoice details, payment records, account information and transaction references where relevant.
Payment administrationMessages and Correspondence
Emails, messages, telephone notes, complaint details, instructions and other communications with A.M.H.
Communication recordsSafety and Project Records
Relevant site-contact details, handover records, inspections, reported defects and project instructions.
Operational administrationApplicant Information
Employment history, qualifications, licences, references, availability and application correspondence.
Recruitment informationWebsite Information
Technical, device, browser, usage or cookie-related information where collected through the website provider.
Website operation
How Information Is Obtained
Information May Be Supplied Directly or Through a Business Contact
Most personal information is provided directly when someone contacts A.M.H., requests a quotation, instructs work, submits an application or communicates about a project.
In some circumstances, information may be received from a customer, contractor, property owner, managing agent, principal contractor, supplier, recruitment contact or another person involved in the same project.
Please avoid sending unnecessary sensitive information
Only provide information relevant to the enquiry,
quotation, project, application or business matter.
Website Enquiries
Information entered into contact forms or other website communication features.
Telephone and Email
Details supplied during calls, emails, messages and quotation discussions.
Site Visits
Information obtained during project reviews, measurements and site discussions.
Customers and Contractors
Contact and project information supplied by other organisations involved in the work.
Public Sources
Limited business information available through company, professional or publicly accessible records.
Website Technology
Technical information generated by browsers, hosting, security or website analytics systems.
Why Information Is Used
Personal Information Used for Clear Business and Operational Purposes
Personal information may be used for one or more of the purposes below. The applicable purpose will depend on the relationship and circumstances involved.
Responding to Enquiries
Reviewing requests, answering questions, arranging visits and preparing quotation information.
Delivering Projects
Planning, scheduling, erecting, inspecting, adapting and dismantling scaffold arrangements.
Customer Communication
Providing updates, confirming instructions and managing project or account correspondence.
Financial Administration
Preparing invoices, recording payments, managing accounts and recovering sums properly due.
Safety and Compliance
Supporting project records, inspections, handovers, incident management and legal responsibilities.
Recruitment
Reviewing applications, confirming suitability and communicating about employment opportunities.
Dispute Management
Handling complaints, resolving disagreements and protecting the legal rights of the company or another party.
Business Improvement
Reviewing performance, service quality, operational processes and appropriate business records.
Lawful Bases
Processing Must Have an Appropriate Lawful Basis
The lawful basis used depends on the purpose and circumstances of the processing. Different bases may apply to different categories of information or stages of a business relationship.
A.M.H. will consider which basis is appropriate before using personal information for a particular purpose. Consent will not be treated as the default basis where another basis is more suitable.
A lawful basis does not remove other responsibilities
Information must still be handled fairly, transparently
and in a proportionate manner.
01
Contract
Contractual Necessity
May apply where processing is necessary to provide a requested quotation, take agreed pre-contractual steps or perform a contract with an individual.
02
Legal
Legal Obligation
May apply where information must be used or retained to comply with tax, accounting, employment, safety or other legal requirements.
03
Interests
Legitimate Interests
May apply to reasonable business administration, security, debt recovery, service improvement or dispute management where individual rights do not override those interests.
04
Consent
Consent
May apply where a clear and specific choice is appropriate, including certain optional communications or non-essential website technologies.
05
Vital
Vital Interests
May apply in exceptional circumstances where processing is necessary to protect somebody's life.
06
Claims
Legal Claims
Additional legal conditions may apply where information is needed to establish, exercise or defend legal claims.
Customer Record
Project Information
Controlled
Enquiry Details
Recorded
Quotation
Prepared
Site Information
Reviewed
Instructions
Confirmed
Handover
Documented
Account Status
Maintained
Quotations and Projects
Information Supporting Safe and Effective Project Delivery
Quotation and project information is used to understand requirements, assess access, plan resources and deliver the requested scaffold service.
Records may continue to be relevant after dismantling for invoicing, accounting, customer-service, inspection, complaint, insurance or legal purposes.
Quotation Preparation
Contact, property and work details support the preparation of an appropriate quotation.
Scheduling
Dates, addresses and access information support vehicle and workforce planning.
Safety Records
Relevant contacts and project records support handover and inspection arrangements.
Account Management
Commercial records support invoicing, payment administration and customer queries.
Recruitment Information
Applicant Information Used to Assess Potential Opportunities
When someone submits a careers enquiry or application, information may be used to evaluate qualifications, experience, availability and general suitability.
Additional documentation may be requested where an applicant progresses, including right-to-work evidence, industry cards, driving information, references and employment details.
An application does not guarantee employment
Applicant information will be reviewed according to
available roles and legitimate recruitment needs.
Application Details
Contact details, work history, preferred role and availability.
Qualifications
Industry cards, training records, certificates and relevant competencies.
Driving Information
Licence details and vehicle categories where relevant to the role.
References
Previous employment or professional references where requested and appropriate.
Eligibility Checks
Right-to-work and other role-specific checks where required before engagement.
Recruitment Decisions
Records relating to discussions, suitability and the outcome of an application.
Website Information
Technical Information May Support Website Operation and Security
The website platform or connected services may process technical information when a visitor opens or interacts with the website.
This may include device, browser, approximate location, connection, page-usage or security information. The exact technologies in use may depend on the Webador configuration and any optional services enabled by A.M.H.
View Cookie Policy
Information Sharing
Information Shared Only Where There Is a Relevant Reason
A.M.H. does not sell personal information. Information may be shared where this is reasonably necessary to deliver a service, operate the business, comply with legal duties or protect legitimate rights.
The information shared should be proportionate to the purpose. Recipients may act as independent controllers, joint controllers or service providers processing information on behalf of A.M.H., depending on the circumstances.
Personal information is not treated as a commercial product
Sharing should be limited to relevant organisations,
advisers, authorities or project contacts.
Customers and Project Contacts
Relevant project information may be shared with property owners, contractors, managing agents or authorised contacts.
Employees and Operatives
Relevant contact, location and project details may be supplied to people responsible for delivering the work.
Suppliers and Subcontractors
Limited information may be shared where another business supports equipment, transport or project delivery.
Professional Advisers
Accountants, insurers, legal advisers or other specialists may receive information relevant to their services.
Authorities and Regulators
Information may be disclosed where required by law or appropriately requested by a competent authority.
Business Transactions
Relevant information may be considered during a genuine restructuring, sale, purchase or transfer of business assets.
Service Providers
Third-Party Systems May Support Website and Business Administration
A.M.H. may use external providers for hosting, email, communications, accounting, document storage, website functionality, security and other legitimate operational needs.
Website Platform
Web hosting, form handling, technical security and website functionality may be provided by Webador or connected services.
Website operationEmail and Communications
Email, telephone, messaging and communication providers may process information transmitted through their services.
Business communicationAccounting Services
Accounting software, payment services and professional advisers may process invoice and transaction information.
Financial administrationDocument Storage
Digital records may be stored using business devices, cloud storage or document-management services.
Record managementSecurity Services
Security, backup, anti-spam and fraud-prevention systems may process technical or account information.
Information protectionProfessional Support
Legal, insurance, compliance and technical professionals may receive information relevant to their instructions.
Specialist assistance
International Processing
Transfer Review
Controlled
Provider Location
Reviewed
Transfer Status
Assessed
Legal Mechanism
Required
Safeguards
Considered
Contract Terms
Provider Dependent
International Transfers
Some Technology Providers May Process Information Outside the UK
Some website, communications, cloud or technical providers may operate internationally or use infrastructure located in more than one country.
Where the international-transfer rules apply, A.M.H. will seek to rely on a lawful transfer mechanism and relevant safeguards appropriate to the provider and destination.
Adequacy
Transfers may be covered by applicable UK adequacy regulations.
Contractual Safeguards
Approved contractual mechanisms may be used where appropriate.
Provider Controls
Security and privacy information supplied by providers may be reviewed.
Limited Information
Information shared should remain proportionate to the service being used.
Data Retention
Information Kept Only for an Appropriate Period
Retention periods vary according to the type of record, purpose, legal obligations, project history and whether information may be needed to resolve a dispute or claim.
Information may be deleted, anonymised or securely disposed of when it is no longer reasonably required. Backup systems and archived records may take additional time to update.
Not every category has the same retention period
Commercial, accounting, safety, recruitment and website
records may each require different treatment.
Unsuccessful Enquiries
Retained for a reasonable period for communication, follow-up and business administration.
Customer and Project Records
Retained according to project history, contractual, accounting, insurance and legal needs.
Financial Records
Retained for periods required by tax, accounting and related legal obligations.
Safety Records
Retained where relevant to scaffold handover, inspection, incidents, claims or compliance.
Recruitment Records
Retained according to the application outcome and any reasonable future recruitment consideration.
Complaints and Claims
Retained while relevant to investigation, resolution, insurance or legal proceedings.
Information Security
Reasonable Measures Used to Protect Business Information
No method of storage or transmission can be guaranteed to be completely secure. A.M.H. nevertheless aims to apply reasonable controls appropriate to its size, systems and processing risks.
Access Control
Access to business records should be limited to authorised people who require the information for their work.
Password Protection
Accounts and devices may use passwords, access codes or other authentication controls.
Backups
Relevant records may be backed up to support recovery and business continuity.
System Updates
Devices, browsers and software should be kept reasonably current and supported.
Secure Disposal
Information should be deleted or disposed of appropriately when it is no longer needed.
Incident Response
Suspected loss, misuse or unauthorised access should be investigated and addressed promptly.
Individual Rights
Data-Protection Rights May Apply to Your Personal Information
The rights available depend on the information, purpose, lawful basis and any relevant legal limitations or exemptions.
A.M.H. may ask for information needed to confirm identity, understand the request and locate relevant records before providing a response.
Requests should be clear and specific where possible
Include your name, contact details and enough information
to identify the records concerned.
Right to Be Informed
Receive clear information about relevant collection and use of personal data.
Right of Access
Request confirmation and a copy of personal information, subject to applicable rules.
Right to Rectification
Ask for inaccurate information to be corrected or incomplete information completed.
Right to Erasure
Ask for deletion in circumstances where the relevant legal conditions are met.
Right to Restriction
Ask for processing to be limited in certain defined circumstances.
Right to Data Portability
Request certain electronically held information in a portable format where the right applies.
Right to Object
Object to certain processing based on legitimate interests or direct marketing.
Automated Decisions
Rights may apply where significant decisions are made solely through automated processing.
Questions and Complaints
Contact A.M.H. First So We Can Review Your Concern
Please contact A.M.H. if you have a privacy question, believe information is inaccurate or are concerned about how personal information has been handled.
Individuals may also have the right to raise a complaint with the UK Information Commissioner's Office. Contacting A.M.H. first may allow the issue to be considered and resolved more quickly.
Policy Updates
This Privacy Policy May Be Reviewed and Updated
Changes may be made to reflect business practices, website services, technology, legal requirements or updated guidance. The current version will be published on this page.
Current Version
The version displayed on this page replaces earlier website privacy-policy wording.
Effective Date
This policy is effective from 25 July 2026 and should be reviewed periodically.
Significant Changes
Important changes may be highlighted on the website or communicated where reasonably appropriate.
Privacy Contact
Have a Question About Your Personal Information?
Contact A.M.H. Scaffolding Services Ltd and clearly explain the information or privacy matter you would like us to review.