Scope
The quotation identifies the scaffold, hire period, protection measures and other services included in the price.
Clear terms for professional scaffold services
Terms & Conditions Professional Scaffolding Terms of Business
These Terms & Conditions explain the basis on which A.M.H. Scaffolding Services Ltd provides scaffold erection, hire, alteration, inspection, temporary roof and dismantling services.
Residential Customers
Commercial Customers
Statutory Rights Preserved
Introduction
Please Read These Terms Before Accepting a Quotation
These terms apply to scaffold erection, hire, alteration, inspection, temporary roof, dismantling and related services supplied by A.M.H. unless a separate written agreement clearly states otherwise.
Acceptance
Accepting the quotation normally confirms agreement to these terms unless different written terms have been agreed.
Rights
Nothing in these terms removes any legal right that cannot lawfully be excluded or restricted.
The Company
A.M.H. Scaffolding Services Ltd Professional Access Solutions
A.M.H. provides residential, commercial and temporary roof scaffolding services across London, Essex, Hertfordshire, Kent and surrounding areas.
Work is planned according to the quotation, relevant site information, agreed access arrangements and the practical requirements of the project.
Questions should be raised before acceptance
Contact A.M.H. where any part of the quotation, hire
period, inspection service or payment arrangement is unclear.
Quotations
Quotations Are Based on the Information Available
Prices are prepared using the information supplied by the customer, any site visit completed and the project requirements understood at the time.
Validity Period
A quotation remains open for the period shown on it unless withdrawn or replaced earlier.
Check the quotation dateSupplied Information
The customer must ensure that project dimensions, access details and intended scaffold use are accurate.
Customer informationSite Conditions
A revised price may be required where conditions materially differ from those reasonably expected.
Site-dependent pricingExclusions
Work or equipment not expressly included in the quotation is not included in the agreed price.
Scope exclusionsPermits and Licences
Highway licences, parking suspensions and third-party fees may be charged separately where not included.
External chargesChanges
Changes to elevations, lifts, protection, access or project requirements may require a variation.
Revised scope
Contract Formation
The Contract Begins When the Instruction Is Accepted
A contract is normally formed when A.M.H. accepts the customer's instruction to proceed, whether the instruction is given in writing, by email, through a message or by another agreed method.
A proposed scaffold date is not guaranteed until the booking has been accepted and any required deposit or advance payment has been received.
The quotation and these terms form the usual agreement
Any separate written contract or agreed variation should
be read together with them.
Customer Responsibilities
Accurate Information and Reasonable Cooperation
The customer must provide accurate information about the property, project, intended scaffold use, access arrangements and any known risks that may affect the work.
The customer must also cooperate with reasonable requests made by A.M.H. so the scaffold can be planned, delivered, altered, inspected and dismantled safely.
Important site information must be disclosed
This includes overhead cables, underground services,
fragile surfaces, weak ground, restricted access,
occupied areas and neighbouring property.
Project Information
Addresses, measurements, intended work and programme details must be supplied accurately.
Known Hazards
Known risks and unusual site conditions must be brought to A.M.H.'s attention.
Authority to Instruct
The customer must have authority to order the work and permit scaffold installation.
Permissions
Necessary permissions for neighbouring land, highways or shared areas must be arranged.
Site Contact
A responsible contact should be available to provide access and project instructions.
Other Contractors
Other trades should be informed about scaffold delivery, use and dismantling arrangements.
Site Access
Safe and Suitable Access Must Be Available
The quotation and proposed programme assume that vehicles, operatives and scaffold materials can reach the working area safely and without unreasonable delay.
Vehicle Access
Roads, entrances and loading areas must be reasonably suitable for the vehicles needed for the work.
Clear Routes
Access routes should be clear of parked vehicles, stored materials, waste and avoidable obstructions.
Keys and Entry
Gates, yards, buildings and restricted areas must be accessible at the agreed time.
Ground Conditions
Cellars, drains, voids, weak surfaces and concealed ground concerns must be identified.
Parking Controls
Required parking suspensions, permits or loading arrangements must be organised where applicable.
Neighbouring Property
Permission must be obtained before scaffold or materials are placed on third-party land.
Additional costs may arise where agreed access is unavailable
Abortive attendance, waiting time, return visits, additional handling, permits and parking charges may be invoiced where reasonably incurred.
Site Preparation
The Working Area Must Be Ready Before Arrival
Unless otherwise agreed, the customer is responsible for preparing the site before the scaffold team arrives.
Movable obstructions should be removed, sensitive items protected and access provided to every elevation included in the quotation.
Move vehicles from working and loading areas.
Remove movable furniture, pots and stored items.
Unlock gates and provide access to rear areas.
Identify fragile finishes and sensitive surfaces.
Keep children and pets away from scaffold operations.
Coordinate access with tenants and neighbouring owners.
Scaffold Use
Use the Scaffold Only for Its Agreed Purpose
The scaffold is erected for the work and loading requirements described in the quotation. Materially different use requires prior approval from A.M.H.
Intended Use
Use must remain consistent with the agreed trade, access requirement and project purpose.
Platform Loading
Platforms must not be overloaded with people, equipment, materials or concentrated loads.
Designated Access
Users must enter and leave the scaffold using the access arrangements provided.
Housekeeping
Platforms should be kept reasonably clear of waste, tools and unnecessary materials.
Weather Conditions
Use may need to stop where wind, ice, snow or another condition creates an unacceptable risk.
Report Defects
Movement, damage, missing components or suspected defects must be reported promptly.
Scaffold Alterations
Components Must Not Be Removed or Altered by Others
Only competent and authorised scaffold operatives may alter, adapt, extend or dismantle the scaffold.
The customer must take reasonable steps to ensure that employees, contractors, occupants and visitors do not remove or interfere with scaffold components.
Unauthorised alterations may make the scaffold unsafe
Affected areas must not be used until inspected and made
safe by an authorised scaffold operative.
Scaffold Ties
Ties must not be removed, loosened or repositioned.
Guardrails
Guardrails and toe boards must remain in position.
Scaffold Boards
Boards must not be removed, lifted or rearranged.
Access Ladders
Ladders must not be moved or replaced without approval.
Netting and Sheeting
Netting or sheeting must not be added or changed.
Structural Components
Standards, ledgers, transoms and braces must not be disturbed.
Project Change
Variation Review
Approval
Requested Change
Recorded
Safety Impact
Reviewed
Labour
Assessed
Materials
Assessed
Price
Confirmed
Programme
Updated
Variations and Additional Work
Changed Requirements May Be Charged Separately
A variation arises where the customer requests work outside the original quotation or where unforeseen conditions require additional labour, materials or protection.
Where reasonably practicable, the revised price and any programme effect will be explained before the additional work is carried out.
Extra Elevations
Additional sides, bays, lifts or working areas.
Additional Protection
Netting, brick guards, sheeting or double boarding.
Scaffold Adaptations
Alterations requested during the hire period.
Restricted Access
Additional handling caused by changed access.
Scaffold Hire Period
Hire Continues Until Removal Is Completed
The quotation should identify the scaffold hire period included within the agreed price.
Unless stated otherwise, hire begins when the scaffold has been erected and made available for its intended use. Completion of the customer's work does not automatically end the hire.
Dismantling must be requested
The customer should contact A.M.H. as soon as the scaffold
is no longer required and provide reasonable access for removal.
Extended Hire
Additional Hire Charges May Apply After the Included Period
Where the scaffold remains in place after the included hire period, additional weekly or periodic hire charges may become payable at the quoted or agreed rate.
Trade Delays
Roofing, building, painting or other trades may take longer than originally expected.
Weather Delays
Adverse weather may delay the customer's works or prevent project completion.
Programme Changes
Rescheduling or redesign may extend the period for which the scaffold is required.
Access Delays
Hire may continue where dismantling cannot proceed because access is unavailable.
Permit Restrictions
Licences, parking controls or highway arrangements may delay removal.
No Removal Notice
Hire may continue until clear notice is given that the scaffold is ready for dismantling.
Scaffold Inspection
Inspection Record
Controlled
Initial Inspection
Where Required
Regular Inspection
Arranged
Severe Weather
Reviewed
Alteration
Reinspected
Defects
Actioned
Records
Maintained
Scaffold Inspections
Inspection Arrangements Must Be Clearly Understood
The quotation or project documentation should state whether A.M.H. is providing ongoing inspections or whether the customer, principal contractor or another competent person is responsible.
Where inspections are not included, the customer must ensure that the required inspections are completed and properly recorded.
Before First Use
An inspection may be required before construction use.
Regular Intervals
Continuing inspections must meet applicable requirements.
After Severe Weather
High winds may require an additional inspection.
After Alteration
Altered scaffold may require reinspection before use.
Dismantling and Collection
Reasonable Notice and Clear Access Are Required for Removal
Dismantling dates are subject to workforce, vehicle, weather, access and operational availability. The customer should give notice as soon as the scaffold is no longer required.
Removal Notice
The customer should provide reasonable notice and confirm that all trades have finished.
Platforms Cleared
Tools, waste, materials and customer equipment must be removed before arrival.
Access Available
Gates, elevations, loading areas and neighbouring access must be available.
Vehicles Removed
Agreed loading and collection areas must be kept clear.
Weather Conditions
Unsafe weather may require dismantling to be postponed.
Return Attendance
Failed or delayed attendance may result in reasonable additional charges.
Prices and Payment
Payment Is Due According to the Quotation or Invoice
The agreed price applies to the scaffold, hire period, protection measures and services specifically described in the quotation.
Additional work, extended hire, permits, inspection services, return visits and other agreed charges may be invoiced separately.
Check the quotation and invoice totals carefully.
Pay deposits or advance payments by the stated date.
Use the invoice or project number as the reference.
Verify unexpected changes to payment instructions.
Overdue or Disputed Accounts
Payment Concerns Should Be Raised Without Delay
A.M.H. may issue reminders, suspend further non-essential work or take proportionate recovery action where an undisputed invoice remains unpaid after the due date.
A genuine invoice concern should be raised promptly and should identify the invoice number, disputed amount and the reason for the disagreement.
Contact A.M.H. promptly if payment difficulties arise
Early communication may allow the account position or genuine dispute to be reviewed before further action.
Payment Reminder
The customer may be contacted after the due date.
Account Review
Outstanding invoices and customer responses are reviewed.
Work Suspension
Further work may be suspended where legally appropriate.
Written Dispute
Genuine concerns should be explained clearly in writing.
Undisputed Amounts
Amounts not genuinely disputed remain payable.
Recovery Action
Reasonable recovery steps may follow if the account remains unresolved.
Customer Cancellation
Cancellation Should Be Communicated as Early as Possible
A customer wishing to cancel or postpone an accepted scaffold booking should contact A.M.H. promptly and provide written confirmation where reasonably possible.
Any cancellation charge will be based on the circumstances and the reasonable costs or losses already incurred, including committed labour, transport, permits, materials and administration.
Consumer cancellation rights remain protected
Where statutory cancellation rights apply, those rights
take priority over any inconsistent wording in these terms.
Early Cancellation
Little or no charge may arise where meaningful costs have not yet been incurred.
Reserved Resources
Costs may arise where labour, vehicles or materials have already been reserved.
Prepared Materials
Loading, preparation and specially sourced items may form part of a reasonable charge.
Abortive Attendance
Attendance and work already completed may remain payable.
Work Already Started
Completed work, dismantling and transport may be charged.
Refund Review
Any refund will account for properly incurred and legally recoverable costs.
Consumer Contract
Cancellation Review
Protected
Contract Method
Reviewed
Contract Location
Reviewed
Cancellation Period
Where Applicable
Early Work Request
Confirmed
Work Completed
Assessed
Refund Position
Calculated
Consumer Contracts
Residential Customers May Have Additional Cancellation Rights
Statutory cancellation rights may apply where a residential contract is entered into at a distance or away from A.M.H.'s normal business premises.
Where a customer asks for work to begin during an applicable cancellation period, a proportionate amount may remain payable for services properly supplied before cancellation.
Distance Contracts
Agreements concluded entirely by telephone, email or online.
Off-Premises Contracts
Agreements concluded at the customer's home or site.
Early Performance
A clear request may be needed before early work begins.
Statutory Rights
Rights that cannot lawfully be excluded remain unaffected.
Postponement by A.M.H.
Work May Be Rescheduled for Genuine Safety or Operational Reasons
A.M.H. will aim to provide reasonable notice where work must be postponed. Immediate action may sometimes be necessary where serious safety or legal concerns arise.
Unsafe Weather
High winds, ice, snow, lightning or severe weather may prevent safe scaffold operations.
Unsafe Access
Access routes, loading areas or ground conditions may be unsuitable for safe work.
Undisclosed Hazards
Work may stop where asbestos, services or structural concerns become apparent.
Missing Permissions
Required permits, licences or third-party permissions may prevent work from proceeding.
Resource Disruption
Serious vehicle failure, staff illness or supply disruption may affect the programme.
Non-Payment
Work may be withheld where an agreed advance payment or overdue invoice remains unpaid.
Delays and External Events
Project Dates May Be Affected by Events Outside Reasonable Control
Dates are planned in good faith but may be affected by weather, traffic, emergencies, supply disruption, equipment failure, authority requirements or other events beyond reasonable control.
A.M.H. will take reasonable steps to communicate material delays and rearrange the work. Unless guaranteed in writing, working dates are estimates rather than strict deadlines.
Safety takes priority over programme pressure
Scaffold operations will not proceed merely to preserve
a date where conditions are not reasonably safe.
Severe Weather
Conditions may prevent safe transport or scaffold work.
Road Disruption
Closures or congestion may delay vehicles and crews.
Supply Disruption
Required materials or specialist items may become unavailable.
Vehicle Failure
Unexpected breakdowns may affect transport capacity.
Authority Restrictions
Public instructions or highway controls may affect the work.
Emergency Events
Serious incidents may require resources to be redirected.
Property Condition
Damage Review
Evidence
Existing Condition
Considered
Reported Concern
Recorded
Photographs
Reviewed
Cause
Investigated
Responsibility
Assessed
Outcome
Confirmed
Property and Surface Condition
Reasonable Care Will Be Taken Around the Property and Site
Scaffold operations involve heavy materials, loading activity and contact with buildings or surrounding ground. A.M.H. will exercise reasonable care and skill.
The customer should identify fragile, concealed, recently decorated or unusually sensitive areas before work begins.
Existing Defects
Loose finishes, cracks and weak surfaces should be identified.
Fragile Areas
Conservatories, roofs and decorative finishes may need protection.
Necessary Contact
Ties and supports may require contact with suitable surfaces.
Prompt Reporting
Suspected damage should be reported before repair or alteration.
Damage, Loss and Misuse
Scaffold Equipment Must Be Protected While on Site
The customer should take reasonable steps to prevent theft, vandalism, unauthorised alteration and misuse while scaffold materials remain at the project location.
Theft
Missing scaffold equipment should be reported promptly to A.M.H. and, where appropriate, the police.
Vandalism
Deliberate interference or damage must be reported and the affected area isolated.
Misuse
Reasonable steps should be taken to prevent prohibited or unauthorised use.
Added Attachments
Signs, hoists, sheeting, cables or equipment must not be added without approval.
Repair Costs
Reasonable repair or replacement costs may be charged where responsibility is established.
Site Security
Suitable access controls should be considered where there is a risk of unauthorised entry.
Liability
Liability Is Subject to Applicable Law and the Contract
A.M.H. remains responsible for loss arising from its breach of contract, negligence or other legal responsibility to the extent required by law.
A.M.H. will not be responsible for loss caused by inaccurate information, unauthorised alterations, misuse, undisclosed hazards, third-party interference or events outside reasonable control, except where the law provides otherwise.
Liability that cannot legally be excluded remains unaffected
Nothing excludes liability for death or personal injury
caused by negligence, fraud or any other liability that
cannot lawfully be limited.
Care and Skill
Services will be performed to the standard required by law.
Foreseeable Loss
Consumer loss will be assessed under applicable legal principles.
Business Loss
Commercial liability may be subject to written limitations.
Customer Contribution
Responsibility may be reduced where customer acts contribute.
Third Parties
A.M.H. is not automatically responsible for independent acts.
Mitigation
Each party should take reasonable steps to reduce avoidable loss.
Insurance
Appropriate Insurance Supports Professional Project Delivery
A.M.H. maintains business insurance considered appropriate for its operations, subject to the terms, exclusions and limits in force at the relevant time.
Customers, contractors and property owners remain responsible for arranging insurance appropriate to their own property, materials, workforce and project risks.
Suspension and Termination
Serious Issues May Require Work to Be Suspended or Ended
A.M.H. may suspend or terminate services for a genuine and proportionate reason, normally after reasonable notice and an opportunity to address the issue where appropriate.
Serious Safety Risk
Work may stop immediately where continuing would expose people or property to unacceptable danger.
Non-Payment
Further work may be suspended where significant undisputed amounts remain overdue.
Material Breach
Serious or repeated failure to meet agreed responsibilities may justify termination.
Abuse or Threats
A.M.H. may withdraw staff where abusive, threatening or violent conduct occurs.
Insolvency
Commercial arrangements may be reviewed where a customer enters insolvency.
Scaffold Removal
Termination may require a safely managed dismantling arrangement.
Complaints and Concerns
Concerns Should Be Raised Promptly and Clearly
Customers should contact A.M.H. as soon as reasonably possible where they are dissatisfied, believe the scaffold is unsafe or wish to dispute an aspect of the work.
Please provide the project address, quotation or invoice reference, a description of the concern and any useful photographs or supporting information.
Report the Issue
Explain what happened and when it was identified.
Supply Details
Include the address and relevant project reference.
Provide Evidence
Photographs, messages and documents may assist.
Investigation
A site visit or further information may be required.
Proposed Resolution
A.M.H. will explain its findings and proposed action.
Further Discussion
Unresolved concerns may require further negotiation.
Consumer Rights
Residential Customers Retain Their Statutory Legal Rights
Where the customer is acting wholly or mainly outside their trade, business, craft or profession, applicable consumer law may provide additional rights and remedies.
Nothing in these terms removes or reduces any consumer right that cannot lawfully be excluded.
Services must be supplied with reasonable care and skill
Available remedies depend on the circumstances, service
supplied and applicable law.
Personal Information
Personal Data Is Handled Under the A.M.H. Privacy Policy
Customer, supplier and project information may be used for quotations, contracts, safety, project administration, invoicing and legitimate business communication.
General Provisions
Additional Terms Supporting a Clear Business Agreement
These provisions explain how the agreement operates where changes are made, rights are delayed or one provision becomes invalid.
Entire Agreement
The quotation, accepted variations and these terms normally form the agreement, subject to any separate written contract.
Written Changes
Material contractual changes should be confirmed in writing by an authorised representative.
Severability
If one provision is invalid, the remaining provisions continue where legally possible.
No Waiver
A delay in exercising a right does not automatically mean that right has been abandoned.
Assignment
Contract rights should not be transferred where doing so would unfairly affect the other party.
Third-Party Rights
A person who is not party to the agreement does not normally acquire enforcement rights.
Governing Law
These Terms Are Governed by the Laws of England and Wales
These terms and any non-contractual dispute arising from them are governed by the laws of England and Wales.
The courts of England and Wales will generally have jurisdiction, subject to any mandatory consumer right allowing proceedings elsewhere in the United Kingdom.
Updates to These Terms
Website Terms May Be Reviewed and Updated
The version applying to a particular contract will normally be the version supplied or made available when that contract was accepted.
Current Website Version
The latest general version will be displayed on this page.
Existing Contracts
Existing contracts are not automatically rewritten by a later website update.
Effective Date
This website version is effective from 25 July 2026.
Questions About These Terms?
Speak With A.M.H. Before Accepting Your Quotation
Contact A.M.H. if you need clarification about the scaffold scope, hire period, inspections, price, payment terms or project responsibilities.